This position is 100% in-office in Albuquerque, New Mexico JOB SUMMARY: Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff. PRIMARY RESPONSIBILITIES: Ensure daily branch operations are conducted in accordance with operations standards Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing Ensure quality customer service. Monitor and respond to Pulte Group’s customer service management system (CQE). Serve as point of contact for customer questions and concerns as needed Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders Perform as a team member in allocating and coordinating the workflow Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures Keep abreast of area competitors’ products, services and costs Maintain and foster branch participation in division/community events and promote Pulte values and culture Act as liaison between all parties to the transaction within the Title & Settlement Process Handle all aspects of the settlement transactions and facilitate closings Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes. Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy Perform other duties as assigned REQUIRED EDUCATION Minimum High School Diploma or equivalent Licensing requirements as required by State/Federal Agencies Notary Public license requirements as required by State REQURIED EXPERIENCE Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience Supervisory Minimum of 2 years at a supervisory level or above. Specialize in RESPA with understanding of company's underwriting guidelines Understanding of title and settlement rules and regulations Effective communication, presentation, and organization skills Capacity to work in a multi- location team environment Ability to prioritize conflicting demands & meet department needs with available resources Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus Loyal: Shows firm and constant support to a cause Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Self-Starter: Inspired to perform without outside help Goal Completion: Inspired to perform well by the completion of objectives Resolve complex problems and execute complex transactions as needed #LI-KC1 #LI-ONSITE PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment. This Organization Participates in e-Verify California Privacy Policy Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com. PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles. Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.